Terms of Service
Last Updated: October 20, 2026
Welcome to Autivellie. These Terms of Service ("Terms") govern your access to and use of autivellie.com, including our website, products, content, features, and related services (collectively, the "Services").
The Services are operated by Weihai Lugang International Trade Co., Ltd. By accessing or using our website, placing an order, or purchasing products through our Services, you agree to these Terms and our applicable store policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Terms of Purchase.
Please read these Terms carefully before using our website or placing an order.
1. Use of Our Services
You may use our Services only for lawful purposes and in accordance with these Terms and applicable laws.
You agree not to:
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Use our Services for any unlawful, fraudulent, or unauthorized purpose;
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Interfere with the operation, security, or availability of our website;
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Attempt to access another customer's account or personal information without authorization;
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Submit false, misleading, or fraudulent information;
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Introduce malicious code, malware, or other harmful material;
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Copy, reproduce, distribute, or commercially exploit website content without appropriate authorization;
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Use automated systems to improperly access, collect, or extract information from our website;
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Engage in conduct that may harm our business, Services, or other users.
Where reasonably necessary and permitted by applicable law, we may restrict or suspend access to our Services if we reasonably believe that these Terms have been violated or that action is necessary to protect our website, customers, or business.
2. Customer Information
When using our Services, placing an order, or contacting our customer service team, you agree to provide accurate, current, and complete information.
You are responsible for ensuring that your contact details, shipping information, and other information submitted during checkout are correct.
If your information changes after an order is placed, please contact us as soon as possible if the change may affect your order.
We are not responsible for delays or delivery issues caused by inaccurate or incomplete information provided by a customer, except where otherwise required by applicable law.
Our collection and handling of personal information are described in our Privacy Policy.
3. Products and Product Information
We make reasonable efforts to provide accurate product descriptions, images, specifications, prices, and availability information.
Product images are intended to represent the products as accurately as reasonably possible. However, colors, appearance, dimensions, or other visual details may vary slightly due to screen settings, lighting, photography, manufacturing variations, or other reasonable factors.
We may update product descriptions, specifications, availability, or other product information when necessary.
Nothing in this section is intended to exclude or restrict any rights or remedies available to consumers under applicable law.
4. Product Availability
Products displayed on our website are subject to availability.
We may modify product selections, limit quantities, or discontinue products when reasonably necessary.
We may also review or cancel an order if a product becomes unavailable, a material listing error is identified, or another legitimate issue prevents us from fulfilling the order.
If we cannot fulfill an order after payment has been collected, we will notify you where appropriate and arrange any applicable refund in accordance with the circumstances and applicable law.
5. Pricing and Payment
Product prices are displayed on our website and may change from time to time.
The applicable product price, shipping charges, discounts, and total amount payable will be displayed during checkout before payment is completed, subject to correction of obvious pricing or technical errors where permitted by applicable law.
Payments must be made using one of the payment methods available during checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payment transactions may be processed by third-party payment providers. Your use of a particular payment method may also be subject to the terms and policies of the relevant provider.
Additional fees charged by your bank, card issuer, payment provider, or other financial institution may be subject to the terms of those providers.
We do not guarantee that every payment method will be available at all times.
6. Orders and Order Acceptance
When you submit an order through our website, you are making a request to purchase the selected products.
Submitting an order does not necessarily mean that the order has been finally accepted or that fulfillment is guaranteed.
We may review orders for payment authorization, product availability, shipping information, security, or other legitimate business reasons before fulfillment.
Where reasonably necessary and permitted by applicable law, we may decline, limit, or cancel an order in circumstances including:
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Product unavailability;
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Pricing or product listing errors;
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Payment authorization or processing problems;
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Incorrect or incomplete order information;
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Suspected fraudulent or unauthorized activity;
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Other legitimate operational circumstances.
If an order is canceled after payment has been collected, any applicable refund will be handled in accordance with the circumstances and applicable law.
7. Shipping and Delivery
Autivellie currently offers shipping to customers located in the United States.
Our current shipping arrangement is as follows:
Free Standard Shipping
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Qualifying order value: $29.00 USD or more;
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Shipping fee: Free;
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Estimated delivery time: 10โ15 business days.
Orders Below $29.00 USD
Orders below the applicable free-shipping threshold may be subject to a shipping charge. Any applicable fee and available shipping option will be displayed during checkout before payment is completed.
The shipping method and charges shown at checkout will apply to your order, subject to the applicable terms.
Estimated delivery times are not guaranteed. Actual delivery may be affected by order processing, carrier delays, weather conditions, public holidays, transportation interruptions, local delivery conditions, and other circumstances outside our reasonable control.
For further information, please refer to our Shipping Policy.
8. Shipping Information and Address Changes
Customers are responsible for providing accurate and complete delivery information when placing an order.
If you discover an error in your shipping address after placing an order, please contact us as soon as possible at:
We will make reasonable efforts to assist with address corrections before fulfillment or shipment preparation begins. However, we cannot guarantee that an address change will be possible after an order has been processed or shipped.
Additional costs arising from incorrect or incomplete shipping information may be the customer's responsibility where permitted by applicable law.
9. Order Changes and Cancellations
If you wish to change or cancel an order, please contact our customer service team as soon as possible.
Customer Service Email:
service@autivellie.com
We will review your request according to the current status of your order.
Once an order has entered processing, fulfillment, or shipment preparation, changes or cancellations may no longer be possible.
If your order has already been shipped, please contact us for guidance regarding the options available under our Return & Refund Policy and applicable law.
10. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Eligible return requests should generally be submitted within 14 days after receiving the order, subject to the conditions of that policy and any mandatory consumer rights under applicable law.
Before returning a product, please contact our customer service team and wait for return instructions.
Customer Service Email:
service@autivellie.com
Please do not send returned products to the business address listed on this website unless our customer service team specifically instructs you to do so.
If a refund is approved, it will generally be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
For complete information about return eligibility, procedures, and refunds, please review our Return & Refund Policy.
11. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incomplete, incorrect, or materially different from the product ordered, please contact us as soon as reasonably possible.
To help us review the issue, please provide:
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Your order number;
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A description of the problem;
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Photos or videos showing the issue, where applicable.
Our customer service team will review the information and explain the appropriate next steps in accordance with our applicable store policies and consumer protection requirements.
Depending on the circumstances and applicable law, an appropriate resolution may include a replacement, refund, or another available remedy.
12. Intellectual Property
Unless otherwise stated, the content available through our Services, including text, product descriptions, graphics, images, logos, designs, page layouts, and other materials, is owned by or licensed to us and may be protected by applicable intellectual property laws.
You may access and use this content for personal, non-commercial purposes in connection with your use of our Services.
You may not reproduce, distribute, modify, republish, publicly display, create derivative works from, or commercially exploit website content without appropriate authorization, except where permitted by law.
13. Third-Party Services and Links
Our website may use or provide access to third-party services, including payment processors, shipping carriers, analytics tools, advertising technologies, and other service providers.
We may also provide links to third-party websites for convenience.
Third-party services may operate under their own terms and privacy policies. We do not control third-party websites or services that are outside our reasonable control and are not responsible for their independent content, policies, availability, or practices, except where otherwise required by applicable law.
Your use of third-party services may be subject to additional terms established by the relevant provider.
14. Privacy
Your use of our Services is also subject to our Privacy Policy, which explains how personal information may be collected, used, stored, and disclosed in connection with our website and services.
Please review our Privacy Policy for further information about our handling of personal information.
15. Errors and Corrections
Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other content.
We reserve the right to correct errors and update information when reasonably necessary.
Where permitted by applicable law, we may review, adjust, or cancel an affected order if a material error is identified. We will provide notice and arrange any applicable refund where required.
16. Disclaimer of Warranties
We aim to maintain a reliable and accessible website, but we do not guarantee that our Services will always be uninterrupted, error-free, secure, or available at all times.
To the extent permitted by applicable law, our website and Services are provided on an "as available" basis.
Nothing in these Terms excludes or restricts any warranties, consumer rights, or protections that cannot legally be excluded or restricted.
17. Limitation of Liability
To the extent permitted by applicable law, Autivellie and Weihai Lugang International Trade Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive losses arising from or related to the use of our Services or the purchase of products where such liability may legally be limited.
Nothing in these Terms excludes or restricts liability, rights, or remedies that cannot legally be excluded or restricted under applicable law.
18. Indemnification
To the extent permitted by applicable law, you may be responsible for losses, claims, liabilities, damages, costs, or reasonable expenses arising from your unlawful misuse of our Services, your violation of these Terms, or your infringement of another person's legal rights.
Nothing in this section imposes obligations beyond those permitted by applicable law or limits any non-waivable consumer rights.
19. Governing Law
These Terms will be interpreted and applied subject to applicable laws and regulations.
Nothing in these Terms is intended to deprive consumers of mandatory rights or protections provided by the laws that apply to their place of residence.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices, website operations, or applicable requirements.
Any revised version will be published on our website with an updated last-updated date where appropriate.
The updated Terms will apply as permitted by applicable law. Where required, we will provide appropriate notice of material changes.
We encourage customers to review these Terms periodically.
21. Contact Information
If you have questions regarding these Terms, our products, your order, or our Services, please contact us using the information below.
Brand Name:
Autivellie
Legal Company Name:
Weihai Lugang International Trade Co., Ltd.
Customer Service Email:
service@autivellie.com
Business Phone:
+86-631-7697555
Business Address:
Room 603, No.90 Haiwan South Road, Laoshan Subdistrict, Rongcheng City, Weihai City, Shandong Province, P.R.China
Website:
autivellie.com
Autivellie is operated by Weihai Lugang International Trade Co., Ltd.