Terms of Purchase
Last Updated: October 20, 2026
These Terms of Purchase govern purchases made through autivellie.com and apply to products offered by Autivellie, an online retail brand operated by Weihai Lugang International Trade Co., Ltd.
By placing an order through our website, you acknowledge that you have had the opportunity to review these Terms of Purchase together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.
Please review these terms carefully before completing your purchase.
1. Placing an Order
When you place an order through our website, you submit a request to purchase the selected products.
Before completing your purchase, please carefully review the following information:
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Product names and descriptions;
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Product quantities and selected options;
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Shipping and contact information;
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Applicable shipping charges;
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Total purchase amount;
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Payment information.
You are responsible for ensuring that the information provided during checkout is accurate and complete.
2. Order Acceptance
After submitting an order, you may receive an order confirmation acknowledging receipt of your purchase request.
An order confirmation does not necessarily mean that the order has been finally accepted or that fulfillment is guaranteed.
We may review, limit, decline, or cancel an order where reasonably necessary, including in circumstances involving:
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Product availability issues;
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Pricing or listing errors;
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Incorrect product information;
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Payment authorization or processing problems;
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Suspected fraudulent or unauthorized activity;
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Unusual ordering activity;
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Other legitimate operational circumstances.
If we cancel an order after payment has been collected, any applicable refund will be handled in accordance with the circumstances and applicable law.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, images, specifications, prices, and availability information.
Minor differences in product appearance, color, dimensions, or presentation may occur due to lighting, photography, manufacturing variations, or differences between screens and devices.
We may correct inaccurate product information or other website errors when identified.
Nothing in this section is intended to limit any rights or remedies available to consumers under applicable law.
4. Product Availability
Products offered through our website are subject to availability.
We may modify product selections, limit quantities, or discontinue products when reasonably necessary.
If a product becomes unavailable after an order is placed and we cannot fulfill the purchase, we will notify you where appropriate and arrange any applicable refund for amounts already paid for the unavailable product.
5. Pricing and Promotional Offers
Product prices are displayed on our website and may change from time to time.
The applicable product price, discounts, shipping charges, and total amount payable will be displayed during checkout before payment is completed, subject to correction of obvious pricing or listing errors where permitted by applicable law.
Promotional discounts and special offers may be subject to eligibility requirements, expiration dates, quantity limitations, or other conditions displayed with the relevant offer.
The applicable promotional terms will be those presented for the relevant offer, subject to applicable law.
6. Payment
Payment must be completed using an available payment method displayed during checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payment transactions may be processed by third-party payment providers. Your use of a particular payment method may also be subject to the terms and policies of the relevant provider.
Additional fees charged by your bank, card issuer, or payment provider may be subject to the terms of those providers.
We do not guarantee that every payment method will be available at all times.
7. Shipping Options and Delivery
Autivellie currently offers shipping to customers located in the United States.
The current shipping arrangement is as follows:
Free Standard Shipping
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Qualifying order value: $29.00 USD or more;
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Shipping fee: Free;
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Estimated delivery time: 10โ15 business days.
Orders Below $29.00 USD
Orders below the applicable free-shipping threshold may be subject to a shipping charge. Any applicable fee and available shipping option will be displayed during checkout before payment is completed.
The shipping method and charges shown at checkout will apply to your order, subject to the applicable terms.
Estimated delivery times are not guaranteed. Actual delivery may be affected by order processing, carrier delays, weather conditions, public holidays, transportation interruptions, local delivery conditions, and other circumstances outside our reasonable control.
For additional information, please refer to our Shipping Policy.
8. Shipping Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
If you discover an error in your shipping information after placing an order, please contact us as soon as possible at:
We will make reasonable efforts to assist with address corrections before fulfillment or shipment preparation begins. However, we cannot guarantee that an address can be changed after an order has been processed or shipped.
Additional costs resulting from incorrect or incomplete shipping information may be the customer's responsibility where permitted by applicable law.
9. Order Changes and Cancellations
If you wish to modify or cancel an order, please contact our customer service team as soon as possible.
Customer Service Email:
service@autivellie.com
We will review your request according to the current status of your order.
Once an order has entered processing, fulfillment, or shipment preparation, changes or cancellations may no longer be possible.
If your order has already been shipped, please contact us for guidance regarding the options available under our Return & Refund Policy and applicable law.
10. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Eligible return requests should generally be submitted within 14 days after receiving the order, subject to the conditions of that policy and any mandatory rights under applicable law.
Before returning any product, please contact our customer service team and wait for return instructions.
Customer Service Email:
service@autivellie.com
Please do not send returned products to the business address listed on this website unless our customer service team specifically instructs you to do so.
If a refund is approved, it will generally be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
11. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incomplete, incorrect, or materially different from the product ordered, please contact us as soon as reasonably possible.
To help us review the issue, please provide:
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Your order number;
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A description of the problem;
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Photos or videos showing the issue, where applicable.
Our customer service team will review the information and explain the appropriate next steps in accordance with our applicable policies and consumer protection requirements.
Depending on the circumstances and applicable law, an appropriate resolution may include a replacement, refund, or another available remedy.
12. Order Information and Communications
For order-related inquiries, we may request information reasonably necessary to identify and assist with your purchase, including:
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Order number;
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Name;
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Email address used during checkout;
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Shipping information;
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Tracking information, where applicable.
We may use the contact information associated with your order to communicate with you about order confirmation, payment, fulfillment, shipping, customer service, returns, refunds, and other matters directly related to your purchase.
Personal information is handled in accordance with our Privacy Policy and applicable requirements.
13. Third-Party Payment and Service Providers
Certain functions associated with your purchase may be provided by third-party service providers, including payment processors, shipping carriers, fraud prevention services, analytics providers, and other transaction-related service providers.
These providers may process information according to their own terms and privacy policies.
Your use of third-party services may therefore be subject to additional terms established by the relevant provider.
Nothing in this section excludes any responsibility that may apply to us under applicable law.
14. Taxes and Additional Charges
Applicable taxes and other charges will be displayed or collected as required by the checkout process and relevant legal requirements.
Customers remain responsible for charges that are lawfully applicable to their purchase but are not collected by us at checkout.
The treatment of any such charges will depend on the circumstances of the transaction and applicable law.
15. Fraud Prevention and Order Review
We may review orders for payment verification, security, fraud prevention, and other legitimate operational purposes.
Where reasonably necessary, we may request additional information or take appropriate steps to verify an order before fulfillment.
We may decline, restrict, or cancel an order where there are reasonable grounds to believe that the transaction involves unauthorized activity, fraud, abuse, or a violation of applicable store policies, subject to applicable law.
If payment has already been collected for an order that is cancelled, any applicable refund will be handled in accordance with the circumstances and applicable requirements.
16. Order Restrictions
Purchases through our website are intended for lawful and legitimate use.
Where reasonably necessary and permitted by applicable law, we may limit or cancel orders involving suspected fraud, unauthorized resale, automated purchasing, misuse of promotional offers, or other activity that interferes with the normal operation of our store.
Any restrictions will be applied subject to applicable legal requirements.
17. Relationship with Other Store Policies
These Terms of Purchase should be read together with our other applicable store policies, including:
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Terms of Service;
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Privacy Policy;
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Shipping Policy;
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Return & Refund Policy.
Our Shipping Policy provides further details about shipping destinations, shipping charges, and estimated delivery times.
Our Return & Refund Policy explains return eligibility, return procedures, refund processing, and related conditions.
If a purchase-related matter is addressed in another applicable policy, that policy will apply to the extent permitted by applicable law. Mandatory legal requirements will prevail over any inconsistent provision.
18. Limitation of Liability
To the extent permitted by applicable law, Autivellie and Weihai Lugang International Trade Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from a purchase where such liability may legally be limited.
Nothing in these Terms of Purchase excludes or restricts liability, consumer rights, or remedies that cannot legally be excluded or restricted.
19. Changes to These Terms
We may update these Terms of Purchase from time to time to reflect changes to our products, services, business practices, or applicable requirements.
Any revised version will be published on our website with an updated last-updated date where appropriate.
The version applicable to a particular purchase will be determined in accordance with applicable law and the circumstances of the transaction.
We encourage customers to review these terms before completing a purchase.
20. Contact Information
If you have questions about your purchase, order, payment, shipping, return, refund, or these Terms of Purchase, please contact us using the information below.
Brand Name:
Autivellie
Legal Company Name:
Weihai Lugang International Trade Co., Ltd.
Customer Service Email:
service@autivellie.com
Business Phone:
+86-631-7697555
Business Address:
Room 603, No.90 Haiwan South Road, Laoshan Subdistrict, Rongcheng City, Weihai City, Shandong Province, P.R.China
Website:
autivellie.com
Autivellie is operated by Weihai Lugang International Trade Co., Ltd.